Privacy Policy

Last updated: 13th June 2026

Privacy Notice

I am committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains how I collect, use, store and protect your personal information when you visit my website or contact me regarding counselling services.

Data Controller

Name: Lora Wood
Email: info@lorawoodcounselling.co.uk

I am the data controller responsible for your personal information.

Information I Collect

If you contact me through the website contact form, I may collect:

• Your name

• Email address

• Telephone number (if provided)

• Any information you choose to include in your message

Please avoid including detailed sensitive personal information in your initial enquiry unless it is necessary.

How I Use Your Information

I use your information to:

• Respond to your enquiry

• Communicate with you regarding counselling services

• Arrange an initial consultation or appointment if appropriate

• Maintain records of enquiries and communications

Lawful Basis for Processing

Under UK GDPR, I process your personal information under the following lawful bases:

• Legitimate Interests – to respond to enquiries and manage communications relating to counselling services.

• Contract – where processing is necessary to take steps at your request before entering into a counselling agreement or to provide counselling services.

Where special category data (such as information relating to your health or mental wellbeing) is processed, this will be handled in accordance with the additional conditions permitted under data protection legislation.

How Your Information Is Stored

I take appropriate measures to keep your personal information secure and confidential. Information submitted through the website contact form is stored securely and access is restricted to me as the practitioner.

How Long I Keep Your Information

Enquiry information that does not result in counselling services being provided will be retained only for as long as necessary and then securely deleted.

If you become a client, information about retention periods will be explained separately within the counselling agreement and privacy information provided at the start of our work together.

Sharing Your Information

I do not sell, rent or share your personal information with third parties for marketing purposes.

Your information will only be disclosed where:

• You have given your consent;

• Disclosure is required by law; or

• There is a legal or safeguarding obligation that requires disclosure.

Your Rights

Under UK GDPR, you have rights in relation to your personal information, including:

• The right to be informed about how your information is used

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request erasure of information in certain circumstances

• The right to restrict or object to certain processing activities

• The right to data portability where applicable

Data Protection Complaints

If you have any questions or concerns about how I collect, use or store your personal information, please contact me in the first instance so that I can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Information Commissioner's Office (ICO)

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time. Any changes will be published on this website, and the latest version will always be available here.